The examples of the brands are CONLOG, HEXING, ACTARIS, and SHENZEN meter boxes. Enter the amount of money you want to buy s with. You can also register to receive the KPLC bill through email. Remember to carry all the necessary documents. Corporate Profile. You can check the KPLC account name by sending an SMS to KPLC as if you are requesting your bill, and they will send in a bill entailing account name linked to the meter number. ” Other ways to register for KPLC bill alert. Choose either the “Prepaid” or “Postpaid” menu depending on your personal KPLC meter account. About Kenya Power. ke Enter KPLC number 95551 in the Send to box in the message field, On the subject, enter your KPLC account number; Click send button; You’ll receive a response within minutes from KPLC detailing your KPLC prepaid meter debt. Feb 14, 2024 · Access the KPLC Self-Service Portal: Visit the KPLC website and log in to your account using the credentials provided to you via email upon registration. You’ll be required to fill a token meter application form. Transaction Limits: Be aware of the transaction limits on various platforms. Enter Kenya Power's business number, 888888. ke, submit with the applicable documents (refer to customer checklist below). Jul 10, 2022 · How to check your KPLC Bill Online. How to retrieve your KPLC Meter Number using KPLC Prepaid Meter Codes. Kenya Power Regions. This is a special video regarding the INHEMETER Prepaid energy meter model on how to Read This is one of the most reliable ways to conduct your Kenya power bill inquiry. Kenya Power has introduced a service, under the *977# USSD code, that will enable its prepaid and postpaid customers to manage their bills. For Registration – type REG(space)[your 13 digit A/C #(e. The process is easy and will not take you more than Kenya Power owns and operates most of the electricity transmission and distribution system in the country and sells electricity to over 2. Planned Power Interruptions. The other option on how to check KPLC prepaid meter debt is to send an email Feb 15, 2024 · Via KPLC Self-Service Portal: Access the portal, navigate to ‘Bill/Meter Query,’ enter your KPLC account number, and click ‘Search’ to view your token transactions. Jun 13, 2022 · Customers are not charged for installing the kits; according to KPLC, the benefits are substantial. Correct Meter Number: Double-check your meter number before confirming the transaction to avoid sending tokens to the wrong meter. After getting to the nearest KPLC office, here are the steps you will have to undergo. View Your Account Number: After entering the code and pressing the enter symbol, your 11-digit account number will be displayed on the meter’s screen if the process is successful. Jan 13, 2024 · Check Network Connectivity: Ensure a stable internet or mobile network connection to avoid transaction interruptions. Kenya Power site visit Jun 13, 2022 · How to change KPLC account name. customercare@kplc. 6 million customers (as at April 2014). 8 million post-paid customers can now take advantage of the self-read option on *977# to submit their meter readings to get their actual monthly bills. Click send and wait for a confirmation from both M-Pesa and Kenya Power. Kenya Power - Self Service. There are two options, Account reference and Meter number. (Courtesy) Accidentally purchasing prepaid tokens for the wrong KPLC meter number can be a stressful experience. Under the new service, the Company’s 1. Dial Kenya Power (KPLC) USSD code *977# Prepaid Services (Token) Postpaid Jul 10, 2022 · To do this you need to visit the official website of Kenya Power through www. Therefore click continue Select the “Register new” menu. The previous owner’s national identification document (cope, of course). Jun 13, 2024 · All prepaid meters that will not have been updated by the deadline date will stop accepting the tokens after the deadline date. ke, submit with the applicable documents . You have come to the right place, and we have this blog post for you. You can check your meter balance by pressing the number 07 on the keypad and then the enter button. Therefore, know the meter installed in your house, check below what to do, and get the account number. The goal will be reached by starting a self-reading service, which can be accessed using the USSD Code *977#. Actaris Meter Box. You can follow these steps to get the details: Open a new e-mail message. A quotation is valid for ninety (90) days within which payment can be made via the following channels; Electronic funds transfer (RTGS) to KPLC Bank Account No. If you don’t want to create anything, click the bill/meter . To get your metre number on Actaris Meter Box, please dial 100 and press either enter or the Dec 6, 2022 · SHENZEN Meter Box. You don’t have to struggle to know your meter brand because it is labeled. Reconnect and check if resolved. ke How to buy Kenya Power s using MPesa Go to M-Pesa menu. Enter the KPLC Busisness number which is 888880. Customer Service. Jul 30, 2021 · Clarify the authenticity of KPLC agents; According to KPLC, all you need to do is Call 97771 or dial *977# Email Service. The update targets 7. Therefore, if you check your message's history, you will find your account number. Your brand will require a specific code in order to check or retrieve your number. KPLC installs different prepaid meter boxes, and you can check the account according to your meter box. ke; Once there, click the menu section written Bill/Meter Querry which will redirect you to another tab. Jun 13, 2022 · Checking Meter Ownership Via KPLC website. Below are the USSD to dial on the different types of meter to get your prepaid metre number; Conley Meter Box. With this method, you can check your electricity account balance and bill due date via e-mail. 4 million prepaid meters. Jun 16, 2022 · Consumers have the option to access the Kenya power services online via the KPLC self service portal after prior registration to the service. The following are steps to follow; Send an email to register@kplc. Shortly after submitting your request, you will receive a welcome note that confirms your registration with the K-Electric mobile service. Using this method, you will get your KPLC balance online. ; Select Lipa Na Mpesa. Go to the company’s website and fill out a registration form. Kenya Power App allows you to do Self-reading registration, request E-billing, and check your account statement online. Navigate to the Account Holder Change Application: Click on the “Change Account Holder Application” option. The postpaid consumers can now use the self-read option on *977# to submit their meter readings and receive their actual monthly bills due to the new service. To get your metre number on Conley Meter Box, kindly press #100 with the Enter key. KPLC will also show the number of units awarded for the purchase. Management Team. ; Select Sim Toolkit. You will be provided with an Application Reference Number instantly. How to check your electricity bill via USSD The electricity units can be read on the face of the meter. Getting Electricity. Checking Kenya Power prepaid debt via email. co. Another way to do this if you are a long-time client for the electricity distributor is via checking out the letters they used to send via the post office. The new meter system enables the organization to reduce operating expenses associated with meter reading, improve customer service, improve financial management, and reduce bad debt levels. Here is a very simple procedure of how to Sep 29, 2020 · The KPLC prepaid meter box comes in different brands which include; CONLOG; HEXING; ACTARIS; SHENZEN; In order to check for you meter number, you first need to identify the brand of your meter box to avoid errors CONLOG - If your meter box is CONLOG, dial #100 then press enter, or # sign if it is available 3. [Login] Engage with us: National Contact Centre. Applicants will need to submit the following documentation for validation and processing of the request to the customer care representative: Jul 15, 2024 · The KPLC prepaid meters operate in a manner whereby a customer buys KPLC token units, inputs them to the meter and depending on the consumption rate, the units will decrease daily until depletion thus requiring top-up. The process of getting a KPLC account from a meter differs according to the meter box manufacturer. Aug 31, 2022 · Kenya Power. How to Apply for Kenya Power Connection Online In an effort to improve service delivery Kenya Power now has enabled application of power connection online. Contact KPLC Customer Care. How to check KPLC account number. SMEs Applications. Self-Service Portal. It is this figure that meter readers from KPLC record whenever they visit a premises, and it is the basis for generating a bill. How to buy Kenya Power s using MPesa Go to M-Pesa menu. Power Cycle the Meter: Disconnect from power supply. Fill Out the Application Form: Click on ‘New supply application’ and enter your personal details, including name, contact information, and supply preferences. Application Apply online by login to https://selfservice. KPLC, the Kenya Power and Lighting Feb 21, 2024 · If you need to change the name on your KPLC account, you can do it online with ease. You should check the meter boxes to ensure that there is power. Your national identification card. Unlocking Kenya Power Token Meter. You can check the KPLC bill online by visiting the Kenya power company online portal where you can enter the first part of your account number in the box written account name below then click submit. Some of these services include; How to apply for KPLC electricity connection; How to check KPLC application status; How to check KPLC meter registration details; How to check KPLC reference number Feb 28, 2022 · If you want to alter the names of an existing KPLC account, you’ll need to provide the following documents when you visit the Kenya Power Offices for the services: A letter of authority from the previous owner of the account. If you have the documents to prove you were married to the existing KPLC account holder, have a death certificate, or divorce papers, then you can easily change the KPLC account name. Jul 19, 2024 · How To Get A KPLC Quotation. Kenya Power will later generate prepaid token valid for your meter and send via SMS. In addition, the loan amount you request will be sent to your phone as tokens, in the case of prepaid customers, or used to clear your bill for post-paid clients. After you have bought the KPLC token, you receive a message with digits you have to key in on your KPLC token meter. Enter the account number. Our Telephone Number. The following are steps to follow; Visit the KPLC website by clicking this link Select the My Bill tab from the drop-down menu. The Company’s key mandate is to plan for sufficient electricity generation and transmission capacity to meet demand; building and maintaining the power distribution However, the process is not complete as you have to register which KPLC meter account number to buy the token. What happens during Update Token Meter Yako? The process involves updating the prepaid meter software. Reach out to KPLC customer care through their hotline. ; Click on the Mpesa option. Paying Postpaid Bills via M-Pesa. If you're a postpaid customer, follow these steps to pay your bill: Choose "Pay Bill" in your M-Pesa menu. ) Cheque to KPLC (Quote your application reference number and contact number overleaf of the Chances are you are here because you would like to know how to check KPLC last token. In the past, Kenyans waited for their electricity bills to be sent to them via postal address. Here are some tips and tricks that can help you buy KPLC tokens via Mpesa more efficiently and conveniently: Buy KPLC tokens in advance to avoid power interruptions. Retrieving your last three tokens is as easy as dialing *977# and following a few simple steps. Press 65, then enter. Jun 13, 2024 · KPLC prepaid token. Update Token Meter Yako FAQs. Despite the use of SMS services, there are other ways of checking like use of E-bill mail service and also the bill details are usually dispatched in your postal address. Sep 4, 2019 · IF you have forgotten the meter number, you don’t need to worry, just get to the meter and follow the procedure below: 1. Most houses in Nairobi have migrated from post paid KPLC meters to pre-paid KPLC meters. May 23, 2024 · 7. How to check the KPLC meters differs because KPLC installs meters that are manufactured by different companies. Kenya Power offers a convenient USSD code solution, eliminating the need for a smartphone or internet connection. 4. Check if there is a power connection. May 16, 2024 · The Kenya Power and Lighting Company has done this through the prepaid token meter system, commonly called the Consumer Interface Units, introduced in early 2009. Once you are in the system, you will be required to subscribe to the e-billing system by linking your cell phone number to your KPLC meter. This means you no longer need to visit the Kenya power office to get connected to the power grid. It is always good to keep your power bill in check so as to have a picture of how much you will spend on the power bill. The power provider has clear KPLC bill query guidelines to help you get your answers in minutes, if not seconds. You will need to set up an account. KPLC generates a twenty-digit number as the token. Post-paid Services, then 4. There are several ways you can check your KPLC bills both online and on your phone. Feb 27, 2024 · For Shenzen meters, input code 65. The Company’s key mandate is to plan for sufficient electricity generation and transmission capacity to meet demand; building and maintaining the power distribution We have introduced the meter Self-Read service to create convenience at your fingertips. Aug 26, 2023 · Enter your M-PESA PIN and await a notification from KPLC containing your token digits. Dial *977# or +254 203201000. Fortunately, there are two easy ways to do this: the myPower App and the USSD code. Knowing your purchase history can be helpful for budgeting and tracking your electricity usage. <strong>We're sorry but Kenya Power - Self Service doesn't work properly without JavaScript enabled. What types of meters are affected? All prepaid meters globally including Gas, water and electricity are affected. Enter your M-Pesa pin. KPLC Check Bill. For example, if your account number is 13698767877-02, type 13698767877. A prepaid power meter is a meter with a consumer interface unit that has a screen similar to that of a mobile phone which enables consumers to manage their power consumption in the same way they manage credit units of mobile phones. Apr 12, 2022 · The following are the steps to follow for you to buy KPLC tokens using Mpesa: Go to your mobile phone apps. If you have the application installed on your phone, the steps involved are as follows: Tap on the application to open it. KPLC thus is not specific on the cost of the meter. You can easily check your Kenya power postpaid electricity bill at the comfort Hey guys, Electricians, Electrical students, and Utility Customers. The Company’s key mandate is to plan for sufficient electricity generation and transmission capacity to meet demand; building and maintaining the power distribution Feb 28, 2022 · The message sent possesses the respective account number. Here is the list of the various ways available to all KPLC customers for checking their bills: Via SMS; KPLC bill via USSD code *977#. Step 3: Send the message to 95551. By following these steps, you can easily retrieve your KPLC token account number directly from your meter box. After completion of the application process, a KPLC reference number is issued which one may use to check KPLC application status Jul 8, 2020 · Frustration ensues when purchased KPLC tokens don’t deliver due to technical issues or phone-related problems. The meter will display the remaining units and the days left before they expire. 26 th August 2020 …. With the KPLC self-service portal, monitoring your application’s progress has become simpler and more convenient. Kenya Power will send you a text message with your meter number and token number. Before KPLC changes the account name, you will have to verify the documents you presented to them. Feb 22, 2023 · You may have wondered how to check your token purchase history if you’re a Kenya Power and Lighting Company (KPLC) customer. Type the first part of your account number in the Feb 15, 2021 · Kenya Power owns and operates most of the electricity transmission and distribution system in the country and sells electricity to over 2. HEXING Meter: Dial 804 then enter or # ACTARIS Meter: Press 100 and then enter or # This includes Additional Load and Meter Separation applications. You ought to apply for a token meter, and the application is made in person by visiting the nearest KPLC offices spread around the country. In most cases, the account linked to that meter is written on the meter, but if it is removed, you can check the account number, which is essential during the billing or buying token process. If for some reason you do not know your Kenya Power meter number you can retrieve it from the prepaid meter box . Click ”Lipa na M-Pesa' Click PayBill. Jun 13, 2022 · Kenya Power has launched a service that allows prepaid and postpaid users to control their bills by dialing *977# on their phones. Kenya Power bill enquiry via SMS relieves you from a great deal of hassle that would leave you in abrupt darkness. Nov 5, 2020 · This is one of the most reliable ways to conduct your Kenya power bill inquiry. . 2. KPLC wants to grow the postpaid customer group that reads their own meters from 145,000 to 200,000 before this financial year ends. Kenya Power ebill SMS service is a solution which enables you to confirm regularly your KPLC bill to prent unnecessary disconnections. The first step is to fill the application form, which you can download from the KPLC portal and fill in in advance. Investor Jul 23, 2021 · You do not have to stay in the dark. 1. Dial #100, then enter or press # SHENZEN Meter Box. Step-by-Step Guide On How To Check Your Bill. 97771 or. Here are some features of the Kenya Power self-service and postpaid meter reading procedures. Kenya Power owns and operates most of the electricity transmission and distribution system in the country and sells electricity to over 2. Dial 804, then press enter or # CONLOG Meter Box. 97771 or 0703 070 707 | 0732 170 170. Nov 16, 2017 · How To Check Your Prepaid Meter Number. Please enable it to continue. Jan 16, 2024 · HEXING Meter Box. How to Fix KPLC Token Meter Not Connecting. Those days are long gone since the Kenya Power and Lighting Company (KPLC) introduced the self-service portal. To submit your monthly meter reading, dial *977# and select 2. Prepaid Token Re-Allocation Form. Report Supply Failure. Attach the following As a result, you require assistance. Wait 30-60 seconds. With pre-paid Kenya Power meters, you need to buy tokens – similar to airtime scratch cards. Mar 15, 2022 · How check electricity bill using the MyPower app. Since the introduction of the KPLC token meter, there was abolishing the monthly fixed payment and ease the payment of electricity bills. May 25, 2021 · There are various methods Kenya Power Postpaid customers can use to check their power bills. Jul 18, 2024 · National Contact Centre. To get your metre number on Actaris Meter Box, please dial 100 and press either enter or the Feb 21, 2024 · Input Neighbor’s Meter Number: Enter your neighbor’s meter number to prevent your account from receiving tokens purchased by your neighbor. USSD & Telephone Number . Another reason your KPLC token machine is not working is a power outage. kplc. To do this you need to visit the official website of Kenya Power through www. If the brand of your meter is SHENZEN, you can get the meter number by dialing 65, then enter. The SMS cost a standard fee of Mar 5, 2024 · You can register up to 3 meters and the tokens/bill accessed can only be used on the 3 meters you have registered. To know your Kenya power prepay meter number, follow the instructions or Key in to retrieve the number. Enter the token into your Consumer Unit. Nov 28, 2023 · It's beneficial for paying utility bills, such as electricity, where its integration with Kenya Power comes into play. Submitting an application For KPLC Meter. </strong> Jun 13, 2022 · Kenya Power has launched a service that allows prepaid and postpaid users to control their bills by dialing *977# on their phones. Firstly, it's a time-saver. Jan 1, 2024 · Step 2: Enter the first part of your account number in the message field. Application We are encouraging all customers apply online https://selfservice. KPLC bill query via SMS - check KPLC bill via text. Apr 12, 2022 · That is how to use buy electricity in Kenya using the KPLC M-Pesa paybill number in Kenya. However, the Kenya Power and Lighting Company (KPLC) has a KPLC sells electricity to millions of people country wide. To update their meters, customers will key in two codes sent to them via SMS by Kenya Power in the correct sequence. The last option is to check the KPLC meter ownership through the KPLC website. I am sure what brings you here is to know how to unlock KPLC token meter. Click on the My Bill/My Token option. Email Us. ke with the subject line “account number, name, mobile, email, and I. 0104074121608 Mobile money (Pay bill number 888899, Account No: application reference No. REG 0400012345678)] and send message to 8119. Self-Reading and To change or transfer an existing Kenya Power and Lighting Company (KPLC) Account Name, eligible applicants should visit the nearest Kenya Power Regional Offices for the services. Low Power Supply: Inadequate power supply to the meter. If you’re not sure what brand your meter box is, dial #000 or #100 or attempt all the possible codes; this will assist you in figuring out what brand your meter box is. In some cases, 000# and 100# also work when trying to get your KPLC prepaid meter number. KPLC Customer Account Login KPLC SMS number – 95551 or 0703 070 707 | 0732 170 170 KPLC Telephone Number – 0203201000 KPLC Email Address: customercare@kplc. Jan 1, 2024 · You need to go to the actual meter box, you cannot retrieve it online. UNDERSTANDING YOUR PRE-PAID AND POST-PAID CHARGES The numbered items are the components of both the pre-paid and post-paid electricity charges which are exactly the same as per the Approval of Tariffs set by the Energy Regulatory Commission for Supply of Electrical Energy. Contacts. How to check KPLC account name via SMS service. Kenya Power KPLC prepaid meter Customer Care, Contacts. The advantages of using Airtel Money for purchasing KPLC tokens are numerous. Kenya Power Postpaid Self Meter Reading Procedures. Here are the simple steps: Jun 13, 2022 · It is straightforward to verify your KPLC account name by either of the options below. More so, the move reduced the KPLC cost of sending bills via the post office and confronting customers with an unpaid bill. Electricity supply has been made better through this company and the use of technology made it even better to buy tokens. 0703 070 707 | 0732 170 170. Domestic Customers Application Procedure. Faulty Components: Substandard or counterfeit meter components. Follow these 4 easy steps to update your account details: Visit the KPLC Self-Service Portal: Access the KPLC self-service portal on their website. For instance, M-PESA Jul 8, 2020 · Frustration ensues when purchased KPLC tokens don’t deliver due to technical issues or phone-related problems. There are two ways which you can use to check your bill balance ; E-bill SMS Service and the E-bill e-mail Service. Enter meter or account number Feb 2, 2018 · Kenya power prepaid meter activation . Enter meter or account number Feb 28, 2018 · How to Check Kenya Power Bill Balance– Kenya Power E bill SMS Service . The KPLC meter number can be found in your home’s prepaid meter box. Input your Kenya Power account Jul 10, 2018 · You have to note that it is very important to enter a correct KPLC account number of your meter and follow the procedure above in order to obtain positive and accurate results. Jun 13, 2022 · KPLC understands this may happen; that is why there is a way to check account numbers according to your meter brand. ke Jan 23, 2020 · Getting your KPLC statement is much easier nowadays compared to the past , thanks to this digital era. The prepaid token meter is a system consisting of a gadget that connects to the power grid to a small screen with input buttons that allow you to manage your power consumption. Input your account number; Click search; You will get your bill balance. Using USSD Codes : Dial *977# and follow the prompts to select prepaid services, then choose the option for the latest token. However, the process is not complete as you have to register which KPLC meter account number to buy the token. Board of Directors. ke Feb 21, 2024 · Incorrect Meter Configuration: Improper setup or registration with KPLC systems. For the monthly consumption, the difference between the current reading on the meter and the previous reading gives the number of units of electricity used. The Kenya Power app allows postpaid customers to check their electricity bills. With these simple steps, you can quickly load KPLC tokens using a different meter during emergencies, ensuring uninterrupted electricity supply when facing meter malfunctions. Prepaid meter number. Main. myPower App Token History […] KPLC, the Kenya Power and Lighting Company, requires customers to This YouTube video guides viewers through the process of easily updating their KPLC token. g. Feb 14, 2024 · Gone are the days of manual processes for checking application status at Kenya Power (KPLC). You don't need to visit physical Kenya Power offices or banks to pay your electricity bill. Now that you have the token number follow these simple instructions to load your KPLC prepaid token. D. Feb 12, 2023 · Kenya Power has set big goals to make customers happier and solve problems with its billing systems. In-order to receive a KPLC quotation, an applicant is required to complete an application for KPLC electricity connection through registration by creating a KPLC self service account. iy lr we va uh ej jz ve ih gw